Plain-language definitions of the terms that come up when running a software company, from ERP and HRMS to worklogs and sprints.
Attendance tracking is the practice of recording when employees start and end work, and how many hours they work. Attendance tracking software captures check-ins and check-outs and summarizes them for managers.
Client ticket management is the process of capturing, tracking, and resolving client requests and issues as tickets, so nothing is lost and teams can see the status of every client conversation in one place.
An ERP (Enterprise Resource Planning) system is software that unifies an organization's core operations — such as people, projects, customers, and finance — into one connected system, so data and workflows are shared instead of siloed across separate tools.
An ERP for software companies is a single system that runs the operations specific to building and selling software — people and HR, engineering worklogs and sprints, projects, client tickets, and CRM — instead of separate point tools for each.
Employee onboarding is the process of integrating a new hire into an organization — setting up their profile, access, role, and the information they need to become productive. Onboarding software makes these steps consistent and repeatable.
An HRMS (Human Resource Management System) is software that centralizes how an organization manages its employees — including profiles, attendance, leave, performance, and other people operations — in a single system.
Leave management is the process of handling employee time-off requests, approvals, balances, and history. Leave management software automates this workflow so employees can request leave and managers can approve it without manual tracking.
Employee performance tracking is the ongoing process of measuring how employees are performing against goals and expectations, using KPIs, evaluations, and feedback. Done well, it relies on real work data rather than memory.
Professional services automation (PSA) is software that helps services businesses — like software consultancies, IT services firms, and agencies — manage project work, client delivery, resourcing, and time spent on billable work in one place.
Sprint management is the practice of planning, tracking, and reviewing work in short, time-boxed iterations called sprints — commonly used by software engineering teams to ship in a steady, predictable rhythm.
A worklog is a record of the work an employee completed during a day or on a specific task. Collected over time, worklogs create a timeline of activity that gives managers visibility into what the team is working on.
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