Support tickets & helpdesk

Helpdesk & Support Tickets, Connected to Your Team

Let clients raise tickets, triage them through your own statuses with SLA tracking, and assign work straight to the team, the support layer of the CrewForge ERP.

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No credit card. Free up to 10 employees.

Triage and resolve with SLAs in view

CrewForge gives every ticket a category, status, and SLA so nothing slips. The team moves tickets through your workflow, escalates when needed, and tracks first response and resolution times.

Configurable categories, statuses, and priorities
SLA due dates with breach and escalation tracking
Internal notes kept separate from client replies
Attachments and tags on every ticket

Support tickets in CrewForge with priorities, due dates, and statuses alongside the client record

A client portal, plus work that lands on the team

Clients log in to a passwordless portal to raise and follow tickets. Assign a ticket to a teammate and it drops onto their worklog for the day, so support work shows up next to everything else they do.

Passwordless client portal for raising and tracking tickets
Assign to a teammate and add it to their worklog
Tickets connected to the same clients and projects
Free for up to 10 employees

A client portal, plus work that lands on the team in CrewForge

feature-helpdesk-2 · 1600×1000

Small things that matter

Details from daily use, built in because we run on them ourselves.

Per-category SLAs

Each category carries its own response and resolution windows, with breach timestamps for reporting.

Reasons on transitions

Chosen statuses require an explanation when a ticket moves into them.

Internal-only notes

Team comments marked internal never appear in the client portal.

Escalation

Escalate a ticket to a named manager, independent of its status.

Reopen counter

Tickets that keep coming back are visible at a glance.

Auto-assignment

Tickets linked to a project default to that project's manager.

Worklog handoff

Assigning a ticket to a teammate drops it onto their worklog, skipping weekends and holidays.

Rate-limited portal auth

Clients sign in with 6-digit email codes that expire in 15 minutes; requests are throttled against abuse.

Frequently asked questions

Does CrewForge have a helpdesk or ticketing system?

Yes. CrewForge includes support ticketing with categories, statuses, SLA tracking, escalation, and a public client portal, all inside the same ERP as your team and projects.

Can clients raise their own tickets?

Yes. Clients use a passwordless portal (login by emailed code) to raise tickets and follow their status, while internal notes stay hidden from them.

Does CrewForge track SLAs?

Yes. Each ticket carries an SLA due date based on its category, and CrewForge tracks first response, resolution, breaches, and escalations.

How does support work connect to the rest of the team?

Assigning a ticket to a teammate drops it onto their daily worklog, so support sits alongside their project and sprint work in one place.